No fur baby left behind - smiles for everyone.
Dreambranding.com, dream.shop and dreams.is allow for free domestic returns where applicable. If you are not fully satisfied with your purchase(s), you may return your order for a full refund excluding occasional items that are described as non-refundable. Our return policy is up to 365 days from the original purchase date.
Returns cannot be worn, washed or damaged. Once your return is received, it may take 7-10 business days to process and refund your purchase. Credit card refunds usually take another 1-2 business days. You will be notified via email when a refund is being issued.
DOMESTIC RETURNS***(United States only)*** It’s as easy as 1,2,3
(Products described as non-refundable will not be refunded)
1. "Click Here" to visit our Returns Portal to start the return process.
2. We will email you a pre-paid return shipping label.
3. Re-package and ship your return using the label supplied. That's all
you have to do!
DOMESTIC EXCHANGES***(United States only)***
Because inventory is constantly changing, the way to exchange a purchase is to place a new order for the item you want to purchase, and return the current item back. Products described as non-refundable will not be refunded. Products described as non-exchangeable will not be exchanged.
INTERNATIONAL RETURNS/EXCHANGES**** (Outside of the United States only) ***
Unfortunately, on international orders, we are unable to provide a pre-paid return label. As a result, we ask that you cover the cost of the return shipping BUT, we will refund the full shipping cost from your original order, along with the cost of the returned product making it free from restocking, handling and other fees. Products described as non-refundable will not receive a refund or exchange.
Ship returns to:
2200 Winter Springs Blvd.
Oviedo, FL 32765