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Drawing from the past and looking to the future!
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Drawing doodles of Dreams and memories while celebrating a milestone.
The serious stuff:
Cancellation Policy
This website is operated by Dreambranding.com. Throughout the site, the terms “we”, “us” and “our” refer to Dreambranding.com. We allow for order cancellation within 12 hours of order placement.
Return and Exchange Policy
Dreambranding.com allows for free standard shipping on domestic returns. If you are not fully satisfied with your purchase(s), you may return your order for a refund. The cost of the merchandise only will be refunded, not the shipping fee (unless the order is canceled before shipping). A refund can only be processed within 30 days of placing the order.
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NON-REFUNDABLE - Items that cannot be returned include the following:
Gift Cards and Digital Products- all gift card and digital product sales are final.
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Returns cannot be worn or damaged.Once your return is received, it may take 7-10 business days to process and refund your purchase, if you would like to make an exchange, we will invoice you for the cost to ship the new item to you (including any difference in price) after we receive the original item back.
If you are requesting a refund, credit card companies may take an additional 2-3 business days or longer to make your return funds available. You will be notified via email when a refund is being issued. If the reason for the return is not due to an error from Dreambranding.com, only the cost of the merchandise will be refunded. If the return was due to an error on the part of Dreambranding.com, the cost of both merchandise and shipping will be refunded.
LOST IN TRANSIT/RETURNED TO SENDER POLICIES
⦁ Lost in transit orders:
Orders that become lost in transit must be reported to customer support within a month for domestic orders and 3 months for international orders. If an order is determined to be lost in transit, we will issue a reshipment if available or provide a full refund to the original payment method.
⦁ Returned to sender orders:
Orders that are returned to sender will receive a refund for the merchandise once we receive and review the order upon its return to us which can take up to 7 days from receipt. If the reason it was returned to sender is due to a Dreambranding.com error, we will provide a full refund including the shipping.
Depending on the specific situation, a reshipment may be offered for lost orders. A reshipment may be offered for orders returned to sender if the order has not been damaged and an updated address has been provided. A reshipment fee will be charged for non-Dreambranding.com errors.
DOMESTIC RETURNS/EXCHANGES
Contact support using the Contact Page or the link in our footer.
We will email you a pre-paid return shipping label
Re-package and ship your return using the label supplied.
INTERNATIONAL RETURNS/EXCHANGES**** (Outside of the United States only) ***
Unfortunately, on international orders, we are unable to provide a pre-paid return label. As a result, we ask that you cover the cost of the return shipping BUT, we will refund the full cost of the returned merch and, if the error was caused by Dreambranding.com, the shipping costs from your original order. Contact support using the Contact Page or link in footer.
